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Best rates guaranteed

Plan

Best Rates Guaranteed

Single room

Photo - Chambre Simple

Room for 1

from €78per night

Double room

Photo - Chambre Double

Room for 2

from €78 per night

Twin room

Photo - Chambre Twin

Room for 2

from €172 per night

Triple room

Photo - Chambre Triple

Room for 3

from €150 per night

Terms and Conditions of Sale

When you browse this website, you acknowledge that you are aware of the current terms and conditions of sales which you undertake to comply with. The present terms and conditions of sale are intended to inform you of the terms and conditions governing bookings, cancellations and related liabilities.

 

Article 1: Rates

The rates indicated in this website include VAT per room per night for a given number of occupants per room and for the date booked.

 

Article 2: Bookings

When you log into the website, you can book your stay directly with the hotel.

You can also book:

By phone on + 33 (0)1 43 25 09 26, although you will be required to confirm in writing.

By fax on + 33(0)1 43 25 79 56.

By email at reservation@hoteldesarenes.fr.

 

 Article 3: Changing your Booking

If you wish to make any changes to your booking, you should do so by contacting us directly either by fax – + 33 (0)1 43 25 79 56 – or by email, reservation@hoteldesarenes.fr.

Your request will become effective only once the hotel has confirmed its acceptance by fax or email.

 

 

Article 4: Terms of Payment

When you book, you should supply you bank card number and expiry date. Your card should be valid on the date the stay you have booked commences.

For stays of less than 7 nights, the first night of your stay will be debited on confirmation of your booking.

If you are staying for longer than 7 nights, the first two nights of your stay will be debited on confirmation of your booking.

You should pay the sum still outstanding directly to the hotel on arrival.

Our booking system is fully secured and we also fully secure your credit card number and any personal data you may provide.

 

 

Article 5: Booking Guarantees

Your booking is confirmed and guaranteed when the type, number and expiry date of your bank card and the name on it have been registered as guarantee.

The stay you have booked begins at 3 p.m. on the day of your arrival and ends at 11 a.m. on the day of your departure.

Any late arrival – i.e. any later than 7 p.m. – should be expressly stated.

On your arrival we will request your permission to make an imprint of your credit card to cover any non-contractual hotel services you may use during your stay.

 

Article 6: Conditions for Cancelling a Stay of less than 7 Nights

All cancellations should be made in writing – by email or fax.

The date on which the email or fax stating the cancellation is received is considered the date on which the customer makes his or her cancellation.

If a customer cancels 5 days before he or she is due to arrive, advance payment will be fully reimbursed or the debit of the pre-authorised amount will be cancelled.

If a customer cancels 3 days before he or she is due to arrive, 80% of the booking will be reimbursed.

If a customer cancels 24 hours before he or she is due to arrive, there will be no reimbursement.

Customers are not entitled to reimbursement when they leave the hotel before the end of their stay.

If a customer fails to check in, the one-night advance payment will be retained or the pre-authorised amount debited.

 

Article 7: Conditions for Cancelling a Stay of More than 7 Nights

All cancellations should be made in writing – by email or fax.

The date on which the email or fax stating the cancellation is received is considered the date on which the customer makes his or her cancellation.

If a customer cancels 10 days before he or she is due to arrive, the advance payment will be fully reimbursed or the debit of the pre-authorised amount will be cancelled.

If a customer cancels 6 days before he or she is due to arrive, 80% of the booking will be reimbursed.

If a customer cancels 48 hours before he or she is due to arrive, there will be no reimbursement.

Customers are not entitled to reimbursement when they leave the hotel before the end of their stay.

If a customer fails to check in, the two-night advance payment is retained or the pre-authorised amount debited on the basis of two nights.